PLEASE NOTE: All customer service inquiries are handled via email.

Address:

MercClothingStore.com
614 Cookman Avenue
2nd Floor
Asbury Park, NJ 07712
Email: service@MercClothingStore.com

MercClothingStore.com is powered by Pimco Online Merchandise; an authorized dealer of merc clothing.
732-775-9925

FAQs:

How can I reach a MercClothingStore.com customer service rep?
How do I return an item for an exchange or store credit?
How long should my order take to reach me?
How do I check the status of my order?
What payment methods are accepted?
How do I pay by Money Order or PayPal?
Is my credit card information safe?

Shipping/Handling Policy:

Most orders ship out from our warehouse the next business day. Please allow 3-5 business days for delivery on orders shipping within the US. Please allow 5-10 business days for all other international orders. Most orders are shipped via UPS Ground. Orders shipping to a PO BOX, APO, FPO, Hawaii, Alaska and most international destinations will be sent via US Priority Mail. If an item that you order is out of stock, it may take 2-3 weeks depending upon availability. You will receive an email with tracking information when your order ships. Orders shipping within the contiguous 48 United States will receive free USPS shipping on orders over $100. Credit cards are not charged and money orders are not cashed until the order ships.

Customers outside of the U.S. are responsible for any additional import duties/taxes that their country may charge. MercClothingStore.com will not be held responsible for such charges and will not be responsible for return shipping charges if the order is refused.

MercClothingStore.com reserves the right to cancel any order for any reason (canceled orders will not be charged or will be refunded as appropriate). Prices and discounts are subject to change without notice. Shipping charges are not refundable.

Return Policy:

Your satisfaction is 100% guaranteed.

Send your unworn items back in the original, undamaged box within 30 days for store credit or exchange (item of equal or lesser value). All tags must still be attached. Please include a note with your contact information, order number, and reason for the return. Please allow 1-2 weeks for your return to be processed.

Customer Service FAQs:

How can I reach a MercClothingStore.com customer service rep?

For the fastest service, please email your inquiry to service@MercClothingStore.com. If you do not have access to email, you can call us at 732-775-9925. Depending on the volume of inquiries, our customer service reps will usually answer your inquiry within 24-48 business hours. Please note that all customer service issues regarding the web site MercClothingStore.com can only be handled by Pimco Online Merchandising through the email and phone number listed above.

How do I return an item for an exchange or store credit?

Send your unworn items back within 30 days of purchase for store credit or exchange (item of equal or lesser value). All tags must still be attached. Please include a note with your contact information, order number, and reason for the return (you can also request a return form via email). Please allow 1-2 weeks for your return to be processed.

Shipping expenses are nonrefundable.

Please mail your return to the address below. Please note that this is the ONLY way to return/exchange anything purchased at the web site MercClothingStore.com. Returns for items purchased at this site will only be accepted at the mailing address listed. Returns or exchanges for items purchased on MercClothingStore.com WILL NOT BE ACCEPTED AT ANY MERC BRICK AND MORTAR (WALK-IN) STORE OR ANY AT OTHER AUTHORIZED DEALER’S RETAIL LOCATION. The MercClothingStore.com site is operated by Pimco Online Merchandise and is not affiliated with any such retail locations in any way.

Send returns to:

MercClothingStore.com
ShipCenter
614 Cookman Avenue
2nd Floor
Asbury Park, NJ 07712


How long should my order take to reach me?

Please allow 3-5 business days for delivery on domestic orders. Please allow 5-10 business days for all other international orders. US orders are shipped via USPS Priority Mail, UPS 2 day or UPS 3 day as selected by the customer. Orders shipping to a PO BOX, APO, FPO, Hawaii, and Alaska will be sent via US Priority Mail. If you chose to open an account when initially placing your order, you can check your order status by clicking on the order status button and logging in. If you have any other questions regarding the status of your order please email us at: service@stylerocket.com

How can I check my order status?

You can check your order status by clicking on the order status button and entering your order number and email address. If you created an account when placing your order, you can log in to view more detailed status / tracking details on all previous orders placed. If you have any other questions regarding the status of your order please email us at: service@MercClothingStore.com

ORDER STATUS KEY

Pending: We have received your order and it will be processed shortly.

Shipped: Your order is on its way. Use the tracking information to check your order's progress with the noted carrier.

Backordered: Please allow 1-3 weeks for delivery on backordered items.

Shipped Partial: One or more of your items may be on Backorder or Permanently Out Of Stock. The items that are currently available have shipped out and are on the way to you. Use the tracking information to check your order's progress with the noted carrier. If you created an account when initially placing your order, you can log-in on the order status page to see the individual status of each item in your order. When the unshipped portion of your order ships out, the status will change to Shipped Partial - Order Complete.

Shipped Partial - Order Complete: The remainder of backordered / available items on your order have shipped out.

Permanently Out Of Stock: An item or items on your order is/are sold out and no longer available. We sincerely apologize for the inconvenience. Please contact our customer service department for details.

Card Declined: There has been a problem with your credit card please contact our customer service department for details.

Please Contact Customer Service: There is an issue with your order that needs to be discussed with one of our customer service reps. Please contact us at your earliest convenience.


What payment methods are accepted?

On all orders shipping to the US and Canada, MercClothingStore.com accepts payment by Visa, Master Card, American Express, Discover, Money Order, and PayPal. All international orders must be paid by Money Order or Bank Wire.

How do I pay by Money Order or PayPal?

Place all the items you would like to order in your shopping basket and click “Checkout”. During the checkout process you will be asked to choose your payment method. If you choose Money Order or PayPal, the address to send your payment to will come up at the completion of the order and also in your confirmation email. Please note that your order will not ship until the payment is received and clears into our account. PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER ON YOUR MONEY ORDER OR IN THE COMMENTS FIELD OF THE PAYPAL PAYMENT.

Is my credit card information safe?

MercClothingStore.com utilizes the latest in encryption technology to ensure the security of your information. This Credit Card information is used solely for the purposes of processing your order only and not ever shared with a third party for any reason.

Who owns/operates the online store MercClothingStore.com?

The MercClothingStore.com site is operated by Pimco Online Merchandise (an authorized dealer of Merc Clothing). All issues dealing with the online store located at www.MercClothingStore.com can only be handled by Pimco Online Merchandise.

Pimco Online Merchandise
614 Cookman Avenue
2nd Floor
Asbury Park, NJ 07712
732-775-9925
service@MercClothingStore.com